Julia Parashko
17/10/2024
***** UPDATE***** To their credit, Waxy's lovely restaurant manager Beatrice made a point of actively seeking me out in the crowd and personally apologising once again for the terrible dining experience. She felt terrible that I hadn't eaten because after two returned meals I'd lost my appetite, and offered me a gift card to come back and dine at a later time once again apologising for the substandard service. That right there is customer service. Realising and acknowledging that there is a problem and actively taking steps to make amends. I wish more venues would be brave enough to own up to their shortcomings in such a way. Well done Waxy's - Beatrice is a gold star credit to you.
ORIGINAL POST
Bad form Waxy's Irish pub Surfers Paradise (Official). A large booking for over 60 people was made many months ago, and so therefore plenty of opportunity to staff your kitchen accordingly for the evening. I ordered a chicken parmigiana and it came out scorched black underneath with the ham and cheese covering to top burned section. I returned it and you apologised agreeing to replace it. The replacement was just as burnt! It was inedible. I had to ask for my money back and the lovely young lady was very agreeable and apologetic. The chef saw me again also and said he would cook It again but - REALLY? A schnitzel? You can't cook a simple schnitzel? At least 3 others we saw come out were also black.
Beyond disappointed.