Tegan Marshall
01/04/2026
Disappointment with our recent stay at the hotel on Friday 20/3/26.
We chose the hotel based on the vibrant, fun, and artistic rooms shown online, which felt perfect for a special night out. However, the room we were assigned was very different from what we expected. The decor consisted of black plastic pieces on the walls that resembled spider legs above the bed, which created an uncomfortable and unsettling atmosphere rather than the bright, creative aesthetic advertised.
In addition, the overall condition of the room was poor. The carpet was visibly stained, and there were multiple marks on the walls, which made the space feel unclean and not up to standard.
Due to these issues, we felt unable to stay and made the decision to leave immediately after arriving. This was particularly disappointing as we had planned a special evening following a show in the city, and instead had to drive over an hour to return home.
While I understand that this particular room may appear on the website further down, the overall presentation of the hotel gives a very different impression, and we felt misled by the advertising.