Megan
14/10/2022
Very disappointing experience overall.
Booking of 30 guests - booking was "forgotten" about, so it was a scramble for staff to get our table together upon our arrival. Tables weren't even wiped down, very sticky and obvious drink rings left from previous patrons.
The bar smelt strongly of old beer, and could see alot of yeast build up on the bar trays, so obviously a poorly taken care of venue & bar.
We got main meals before our entrees, and the table numbers were taken off the tables after the first meal was delivered, leaving the poor wait staff walking around clueless wondering where they were supposed to be delivering the rest of the meals. Some meals came out with frozen vegetables on the plate, some came out wrong all together. My meal personally was wonderful, (halloumi gyros) however others waited over an hour for a "medium" steak which came out well done and was needed to be sent back. No checks were done on our meals throughout our duration at the venue, and by the time we left the tables were still filled with dirty plates.
The smoking area had empty glasses stacked up everywhere. The gaming room was left in a poor state, chairs untucked all over the place and glasses next to every machine - no gaming attendant in sight.
We received friendly service from the presentable young girls behind the bar, and some of our group received refunds for their "meals" but the experience was very poor as a whole. Staff need better training, a higher understanding of RSA (spirits were over poured and no IDs were asked for) and general cleanliness of a restaurant. Very poor management - doesn't matter how well you dress to come to work if you cant even teach - or at least encourage - your staff how to clear & clean a table.
The live entertainment were great, very talented duo, created a good atmosphere, unfortunately we know they are their own talent, and did not help to make a good impression on the venue. I'd recommend that duo to find a better venue to perform at because they can do a hell of a lot better.