Žygimantas Macijauskas
16/04/2024
My stay at Gilligan's Backpackers Hotel & Resort had its ups and downs, but overall, it was a decent experience. Here's a breakdown of my time there:
The Good:
- The rooms were nicely renovated and provided a comfortable stay. I appreciated the effort put into the room aesthetics.
- Some of the staff members were incredibly friendly and accommodating. Their warm hospitality made me feel welcomed during my stay.
- The location of the hostel was convenient, with easy access to nearby attractions and amenities.
The Bad:
- Unfortunately, I encountered some issues with certain staff members, particularly in the bar area. Some of them were impolite and unprofessional, which was disappointing.
- Despite showing my key card, one staff member refused to provide a discount, which left me feeling frustrated and undervalued as a guest.
Room for Improvement:
- One notable issue was with the air conditioning system, which couldn't be regulated properly. This made it challenging to maintain a comfortable room temperature.
- Additionally, there was a design flaw in the bathroom setup, where the shower and room were interconnected. As a result, using shower gel caused bubbles to seep into the room, creating an inconvenience.
Overall, my stay at Gilligan's Backpackers Hotel & Resort had its pros and cons. While the renovated rooms and friendly staff were highlights, encountering impolite staff members and facing some room-related issues detracted from the experience. With some improvements in customer service and facilities, Gilligan's could enhance its overall guest satisfaction.