The manager (I assume) had no sense of customer service. My boyfriend had to do a transaction 2 or 3 times because he was having issues with his PIN number, and the manager was not impressed and accused my boyfriend of stealing a credit card. As we were leaving, he was talking to a customer about half of the customers in the room. Not professional at all.

Friendly place staff- always make me feel welcome.

Staff are excellent but specials on beers would create better atmosphere this venue is all about the poker machines the security is alright aswell

The manager was arrogant and rude. He just accused me of doing something and asked me to leave just because i sat there using my phone for like 20 mins and didn't keep playing and losing money. I tried to communicate but he couldn't even be bothered to talk and seemed to be out of control running away from me. I cant believe hes the manager. How could he manage the whole venue when he couldn't even manage his emotion or... hair.

Me oh my, the golden nugget hotel, what can I say about such a classy cbd establishment, went in here with a sad grin on my face and left a local hero, will never forget the time that Ken suplexed a man over the genghis khan machine after demolishing a cheese toastie, recommend to all my friends and lovers.

Sunyoung is a very rude attendee. Not willing to help and has food in her mouth while serving me. Disgusting

Everytime I head to Melbourne this place is my go too. Relatively cheap beers, beautiful snacks. Huge tab facility. We stayed at the Chifley just near it. Then headed to China town for a feed. We'll be back again tonight for round 2 .

I plan on going here tonight after reading some of the reviews I'm worried I won't even get in the door let alone get to play any machines fairly most peoples complaints seem to be centered around management unsure how many managers there are but if I owned the place id be straight onto the management team and sort out the power hungry guy/ girl when people complain about management its more than likely the same person everyone complains about I'll update my review after tonight edit the staff where friendly and didn't bother me altho i did notice that when ever someone won over 1000$ either a staff member or security would rush to them i witnessed one of them begin pressing buttons for the winner i assumed in an attempt to hit the gamble button mabey???

Was ok but Allott of my fav pokie not there,

Definitely visit every time I'm in Melbourne...great Sports bar..snack menu is good..

Worst pokies ever 3 machines at $1000 limit for over 2 days you don't mind loosing but that is a joke

Great place to pop in for quick bite and drink and play pokies if you wish

TAB, pokies and all the gambling related pub. Is pretty good pub in the city centre. Nice and clean, but look a bit old. Overall, is good.

bald bloke actin' like he runs the joint couldn't handle how CHARGED we were and kicked us out. worry about yourself before us fam ☠️ jesusssss

Very good Pokies venue, one of very few that is open all night till 7am.

Nice venue to have a quiet beer and a punt. The only drawback with this venue is that there is no Bistro, they should serve light Asian dishes such as Dim Sims and other Asian cuisine because of the other restaurants nearby.

Told to one of female staff , to change the paper for machine and she never changed and instant of doing her job , she send me on another machine.
Seriously, if you can't do your job , plz stay home or find another job.

Typical CBD pub with TAB, the ubiquitous slots and live sports. The beers are cold and nice ambience.

I normally don't mind coming to this place but tonight was different. The islander security at the door tonight was so UNREASONABLE, RUDE AND ABNOXIOUS. He would not let us in because we didn't have sufficient ID. We've been spending ALOT of money coming to this pokies every night for the past week except for tonight! We took our money and spent it elsewhere! We will be back when the power tripping security guard isn't working!

Good place for a quick drink and place a bet on any sporting event. Have enough machines for people who love pokies.

Happy hour 12 to 2 ,
4 to 6. Schooners of Carlton draught or great northern only $6.
Friendly staff, great atmosphere.

Asked the lady cleaning around the sliding glass door at the front, for directions to a nearby business. I found her attitude towards me to be very rude, dismissive and impatient.

What ever he get paid, Kurt needs a pay rise! Best customer service I've ever experienced, we are from interstate and he was fantastic, above and beyond.

Ok ,to many pokies but

Great place to.play the pokies and has a great TAB setup in the back

Heavy handed security and non friendly staff. Give the joint a big miss. Horrible experience. Will never go back.

Great venue big variety of machines friendly service and a nice smoking area that's partially covered. # Great Wins

Worst place ever literally about 10 or so pokie machines

Won $150 in less than a minute, woohoo.

Great service and I will keep on going back their through the welcoming from the staff

Hotel & Gaming Venue in Melbourne.Visted the gaming room and bar, clean venue with friendly staff.