Maria del Rocío Herrera Luque
30/11/2022
What a shame it makes me feel how the new owner have ruined the best restaurant pub in Point Cook. Forget about the famous weekends parties. You will simply be alone, and that's in case the sport bar is open.
And the staff... You can find good staff but also incredible bad staff. Today, I ordered a coffee and while the waitress was preparing my coffee I tried to order another one. I was standing up waiting for the waitress to finish or to look at me to order the new one when suddenly one of the managers comes and says the bar is closed, but he attended two people who came after me.
I got to ask the waitress for another coffee but she told me that her manager had told that the bar is closed. So, after the manager finished to attend the other people, I told that the situation was not fair because I was already being attended and was ahead of the persons he had attended, so the manager understood and asked the waitress to make another coffee after finishing the one she was making for me. I forgive this. The problem was the coffee that the waitress made and the rude way she served it to our table. She intentionally made the worst coffee I ever seen, a cappuccino without any foam, boiling and with an aspect that I am not going to try to describe... I don't know what there was in my cofee. I said intentionally because we had already ordered 5 coffees and there was any problem with them. I got up and handed it back directly to the waitress who made no move to apologize. I can't understand how a restaurant like this, with the number of customers it had and has lost, doesn't care about taking care of the few that still come.
So, it pains me to say it after all this time, because I loved the Brook, but I don't think I'll be back.