Dallas Tilley
20/01/2023
While holidaying in Port MacDonnell, we took a day trip to Mount Gambier and ate here to celebrate my wife's birthday. A group of 7 (4 adults, 1 teenager and 2 kids 7 and 4), we ordered our meals which came out fairly quickly which is always a plus when you have hungry kids.
Enjoying the meal, when our son accidentally lost control of his pasta bowl, which smashed on the floor. Bowl broken and pasta splattered all over the carpet.
My son was understandably embarrassed and quite upset. It was this moment where the staff blew us away. Kind, patient and understanding that accidents happen. The staff offered to replace his meal which he declined and though I offered to do it, they happily cleaned up the spill.
After an Ice Cream Sundae, our upset boy was back to his happy self.
The friendly nature of the staff involved was exceptional, during what was a rough moment for our boy.
Thank you to those who were involved in that moment. You certainly made our night better for the way you conducted yourselves.
Thanks again.