Sue Donovan
07/09/2024
We had to evacuate from our accommodation last week due to a power failure from storm damage. The proprietors organised the Gateway hotel for us to go to.
We had to phone and organise ourselves prior to arrival. Somewhat stressful as we had yet to collect our possessions in the dark from previous place.
Upon arrival, staff were pleasant and had many ppl like ourselves to organise last minute accommodation.
We had to enter via the back carpark due to main entrance being closed because of the weather. First impressions weren't the best because of the state of the building and dirty carpet in the hallways.
This was the ground floor where our rooms were.
bar staff were great and we enjoyed the free drinks provided. We moved into the Pokie area as the main bar was closing. What a difference. Didn't feel comfortable here with some undesirables hanging about.
Retiring to our rooms, we were happy with the cleanliness and comfort. Although somewhat dated, nothing to complain about here.
Unfortunately one of the rooms was at the end of the hallway below the kitchen above and air-conditioning or extraction for kitchen directly under the window.
Very little sleep was had!
It didn't help when both parties were disturbed by slamming doors, ppl running and yelling in corridor at around 1am. We were told there was No security in the building, therefore assume it must've been the police as 2way radio's could be heard.
Room service breakfast was delivered to 1 room with an out of date yoghurt.
Not a good experience unfortunately. Upon receiving our feedback when checking out, Reception asked us to please give them another try.
Due to not feeling secure and exhausted from lack of sleep, we won't be back.