Mark F
02/08/2023
***UPDATE***
The general manager of Maraboon Tavern reached out to me via email directly, and was offered a meal tonight to make up for last nights experience.
I chose a different cut of meat tonight, the eye fillet, and it was exceptional, plus the mexican sweet corn entree was nice, and the sticky date pudding + ice cream dessert was nice.
This establishment corrected a mistake, offered to show what they can do, and provided that in spades tonight, and that I applaud them.
Special shout out to Tawhana on front of house, a nice bloke, keep up the good work.
Thank you.
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I had a sit down dinner tonight at your establishment.
I ordered the 400gram $38 rump steak.
To say the cut of steak was bad is an understatement, i chewed and spat out half, persisted with a quarter of it, and left the rest as it was inedible.
A staff member asked how my meal was, and I politely stated it was horrible, rubbery, hard gristle and a bad cut of meat, my plate was then swiftly taken back to the kitchen to let them know, then a different staff member comes back to my table, and i was only offered one drink, or a dessert....after I refused those (I just wanted a good steak), a refund was the only outcome here, but was not offered.
My experience was subpar at this point, and I left extremely disappointed and pretty much only about 100grams of steak actually eaten, and not good at all.
I travel into Emerald regularly for work, and this experience has now put me off coming into your establishment again.