Play Pokies at Cleveland Sands Hotel in Cleveland

We were a Ladies Lunch group yesterday and were disappointed with just about everything.
The service was dreadful, as in the staff weren't interested in serving us.
Twice we had to call them over for service.
The food was average, and the coffees had to be sent back as they were lukewarm.
I've dined at the Sands quite a few times and never experienced the lack of service that we had yesterday.
Also a bush turkey allowed to wander and leave its droppings around tables where diners were.
Definitely a hygiene issue surely.

Beautiful sunday roast pork with all the trimmings after a hammering at church yes we were the ones have a pray before we eat ... as maori we do that...
Haven\'t had Yorkshire pudding since my nan cooked it last... and heck yeh ... I polished that roast off
Amazing ... just like home... thanks crew... we loved it. 😍

Usually it\'s consistently good. We come often enough as we live local.

We booked ahead. Restaurant not busy. We were not greeted. We were pointed in the general direction of our table, not easy to know which one it was as it was in the covered in area. We were not shown to it or told the number as to identify it.

Ordering drinks. We were told to order on the app but couldn\'t order a jug, so had to go to bar. This caused confusion with staff as they said we could order the jug but only on the app when you were at the bar. ???" \"Okay, so I\'m here now... Can I just order a jug of ginger beer with 3 glasses please.\"

No water was ever brought out to our table for duration of our stay. (last photo)
All our entree meals and main meals were bought out at the same time.
Meals were meh ok.

A waitress accidentally dropped a fresh meal beside our table in the walk way and rushed off. We thought to get tools to clean up. She didn\'t return promptly so our girls got on their hands and knees to pick up the food & used serviettes from neighbouring tables to wipe up the mayo on the floors.

Staff continued to walk up and down that walkway that had remenents of oily reside from the accidentally dropped dinner.
The waitress who dropped the meal came back & picked up plate we\'d piled the food on. Never once looking at us or acknowledging us. We were the ONLY people in that section.

We had staff member come over to us to take plates and bring more drinks to us.
I let them know there\'d been an accidental spill and that they might want to clean the floor as it would be slippery. She shrugged it off. Said the cleaner would get to it later that night. I pushed the fact that someone could slip on it.

She did come back later with a hazard sign. There are oldies that eat out at the Sands.

Serving staff attitudes were poor. Staff seemed to not want to be there.
No pride in their work.
Not a nice experience.

Just back from Christmas Day lunch at the Cleveland Sands hotel.
We were greated by Fiona who welcomed us warmly, and we were shown to our table in the bistro.
Pretty good spacing of tables, and we were able to get my Mum\'s wheelchair around without too much fuss.
Plenty of cold seafood - prawns, oysters, crabs (although we did have a bit of trouble getting the crab meat out).
Great selection of traditional Christmas fare (ham, pork, turkey, veges), plus calamari, fish, salads.
Brilliant desserts too (Christmas pudding, meringue, fruit mince & apple pie, Cheesecake).
Absolutely beautiful food, and great service.
Thank you to all the staff, especially the chefs who kept the food coming. We had a lovely day.

Had a fantastic experience at Cleveland Sands hotel! The staff were friendly and attentive, the food was delicious, and the atmosphere was relaxed and welcoming. Everything was clean, well presented, and made for an enjoyable visit. Highly recommend!