Nicole S
16/09/2023
Dinner for 27 people for my sons 21st birthday, arrived at 5:45pm told we had 3 tables everyone arrived suddenly we had 2 tables and not enough for everyone to sit down, find out table was given to someone else, mean while people sitting at the table eating, ordered food via the pass waste of time , not only did the food come out late but the food was wrong for 7 people, staff had no idea what food they had, when finally my food came absolutely disgusting taste burnt wasn't edible, I missed out on dinner best part of this was my husband paid $50 for scotch fillet waited over an hour didn't come, I complained staff came over to tell us it was given to someone else, he didn't even get to eat, our night was spoilt, disappointed with lack of care, definitely not the greatest place anymore😤 why use the pass if your food comes out later than when you normally order, simply not good enough! ( edited) 12/9 sent email still awaiting reply 16/9, sorry not good enough)
Appreciated the response from venue manager will give another chance in the near future