Play Pokies at The The Coolangatta Hotel

Almost perfect, but bar staff ruined the vibes completely!

I visited Coolangatta Hotel last night, and what could have been a 5-star experience was ruined by one bar staff member. I tried to buy a simple soft drink, and despite showing my school ID with my date of birth, the guy at the bar refused to serve me because it wasn't a "PROPER ID." I get that there are rules, but I just wanna buy a gawd damn soft drink! He acted like he had something to prove, which really dampened my night.

Thankfully, the girl who served us our food saved the evening by giving us a lemonade on the house after I told her what happened. The food was great, and her kindness definitely made up for the earlier incident.

So, while the food and atmosphere were spot on, the experience was soured by one staff member's unnecessary power trip. Big props to the girl for saving the night, though!

But seriously what was wrong with that guy?!

Food and staff were great until one gentleman who seemed to be running the Tuesday Pool Competition was extraordinarily rude and dismissive- when asked to join the comp he abruptly said "it starts at 7:30 I will come find you" without actually acknowledging my partner and then proceeded to walk back past our table multiple times ignoring us and going ahead with the comp. Great tourist location if you're looking to pop in and out but came across as a very exclusive and unpleasant locals club otherwise unfortunately.

Worst experience ever. Come on holiday to visit family and was told about this amazing place. We ordered the sea food basket which was a joke. It comes on a plate, $32 and is hardly enough to feed one. My family had been there before and showed me a picture of what I was expecting. I don't know how you can get away with highway robbery. Would not recommend them or return.

We ate here the food was great the music was good but the service ruined our vibe, my partner order drinks over loud music and forgot to say please and barmaid pulled him up on this over the loud music it was a really awkward conversation when we just wanted drinks and enjoy our night, not to be given any lessons by the bar kept. She refused service, withholding drinks or toying with customers what a joke and a disgrace for customer service. We are paying customers. Not there getting free drinks or free service. Our mistake was returning again last night only to be attacked again by her asking if we bought our manners this time! We just left... I don't know why a venue would keep such a person.

These idiots advertise open to 2am and bars closed at 1245 while a live band is killing it. Bar staff are absolute flops. What ever happened to last call? Even when they do serve you there is zero eye contact or customer service. The 14 year old looking bar staff couldn't wait to shut it down and get out of there when the house is full. Won't be coming back!