Do you enjoy sleeping? Then this may not be the place for you (on a weekend). Between the hours of midnight and 4am the kids of Coolangatta converge on the streets outside the hotel to stand around screaming. Relentlessly. We got less than 2 hours sleep.
Also the rooms are incredibly basic, nothing but a bed and a lamp, but staff are lovely.

Great place for coolies visit not far to walk bottlo surf club parking for visitors. But needs elevator. Only stairs for us older folk. But lovely

Have just stayed there for too long. It's one weird place. Long term residents boozing and making noise outside rooms into the early hours, while others are trying to sleep.
One of their long term residents is paranoia personified, as an ex psych nurse I know all the signs!!

Accommodation is not up to standard for the amount you pay, it's grotty the air conditioning unit is filthy dirty.. just four walls and a bed .. no coffe or teas nothing! The cupboard old and dirty! the bed was clean and comfortable, the showers toilet smell and not cleaned very well... if you like basic and not worried about being clean this place is for you

I was at this place for a function last weekend. All I have to say is the service we had was disgusting. Not a smile, not a word spoken to us, just dirty looks and extremely unfriendly service, 1 bar staff in particular, but overall the service was terrible. I work in customer service and I know how important it is to have staff with good customer service, I'm no expert but it's just common sense. A simple "hey what can I get for you?" would of been appreciated.

I couldn't care less about the place I stay when I travel. I always pick the cheapest places I can throw my bags and come back to for a few hours sleep. Unfortunately, the Sands hotel failed to meet these requirements, with a smoke alarm periodically beeping through the night. I reported it but the attendant said they couldn't do anything about it, which is just a little bit INSANE.

The room was shabby and run down. It had a broken locker and the furniture needs an upgrade. The toilet/shower multipurpose rooms are disgusting, because the drainage is terrible and the floors are usually wet and grimey - making them unpleasant to walk in.

The hotel has a restaurant and bookies on the ground floor. The restaurant was good and has great staff, however the bookies attracts some less desirable personalities to the property - therefore attracting negative energy to the overall experience.

I am giving two stars because the staff are very friendly and helpful, and the location is really good.

Tonight we ate in the bistro inside this pub called Kirabelle Kitchen. We ordered the $15 special of the day - Chicken parmigiana. It was excellent and very good value !! Could not fault it. Generous sized parmy, loads of chips and delicious fresh salad with tasty dressing. The lady staff member with the blonde curly hair and glasses was friendly and helpful- great service by her.
Can highly recommend. Make sure you take your appetite with you - big meal

The meals are fantastic and very well priced ??'?🏾

The atmosphere I find, is always friendly and inviting.

It's hard to leave when the beers are flowing and the locals are so down to earth ✨️

Booked a room for me and my daughter ages ago and when in reception they notified me that no Under 18 is allowed to stay. Ruined the logistics of the weekend. I'm not killing the messenger as the staff was very friendly. This information should be clearer!!! There is no Info about this during the whole booking process!!! "Adult" age cut should be fully specified as for majority of accommodation (for price purposes) will consider any over 12 as an adult...

Good convenient location but that's about it. Staff not overly friendly or helpful, the rooms are very basic which is fine but mattresses are foam and sag in the middle with 2 thin pillows (not conducive for 2 people). Bathrooms however are always clean and showers are hot. Ok for an overnight.

Good priced meals for what you get, drink prices not to bad and always have some good specials... Pokies seem to always get me there thought..lol 🤣

This place is full of magic some real characters - would give it 5 star for the ambience & food - just such salt of the earth people here - enjoyed my short stay & congratulations on your 100th anniversary this year!! ??'???'?🫶🙏

I went for the $15 parmigiana on a Friday, I was not disappointed. It was well worth the $15. Highly recommended.

Have been driving past for years. Went for lunch on a Wednesday. Two of us had the steak sandwich and one had wedges. Good serve of wedges and the steak sandwich was one of the best we've had. Prices very reasonable and really friendly staff. On our list for a return visit.

I really liked it.
Very clean and specious. Good price quality.
Location very good.

It was a good night out. Wasn't too crowded. Did have trouble finding womens toilets though as most had been closed and had to go round to one in bistro area. It was a single toilet!

A great local pub.

The bistro food was pretty good and the service in the pub was great as well.

Only slight complaint is that the service in the bistro could of been slightly bit better.

Good, reasonably priced meals and drinks. Not a fancy place, friendly staff, clean premises and service is nice and quick. Week night specials for the budget conscious diners.

Today we hired the function room for a wake & we would like to make a special mention to Cat (I believe) who went above and beyond to make the day special. She was empathetic, understanding and so kind. She continuously checked in with us throughout the day. Thankyou Cat for being so lovely.

Stayed on a non-holiday Thursday night for 1x night, in Room 21 upstairs (non-Balcony room). Place is 2 stars, and this Rating is accurate. Air conditioner was cold, which is great. Check-in was easy, staff were very friendly, when pointed out an issue in the toilet, was fixed immediately by them. The window in my room, however, refused to close so was open all day and night (top part of the 2x part window); needs repair. Shared facilities which were clean. Close to beach. Would stay again for 1 or 2 nights max. Pub downstairs has nice food and was quiet after 10pm.

Over priced Queensland beer's, my burger had a stale bun, over cooked parmy and kids fish and chips. We won't be eating here again.

A little gem
The weekly special on a Wednesday is pasta
It's really good
Pair it with a wine of your choice
Viola
Yes it's great

The service is excellent
The pricing is reasonable for those of us on a budget and seeking value, yes the locals dine here

Highly recommended

Went to have a nice cocktail with a friend I haven't seen in years , and she completely ruined our experienced before we even sat down. We got told that they could do cocktails in the next door room, when we came in this lady was extremely rude; never been so disgusted by someone's behaviour in my life. She gave us the rudest look saying that they aren't open yet, and asked for our id even when she knew she wasnt gonna sit us. Despite sitting two people before us.

Staff were very friendly and helpful. However place was very loud,not somewhere you would go if you had to catch an early morning flight. Food quality was okay, but would eat somewhere else

Food is great. Reasonably priced. Staff are super friendly. Has all of the facilities you would want.

Had dinner, slow cooked pork ribs, were incredibly dry. Had been totally overcooked, the sauce was nice, corn edible, potatoes were very old looking. Not game enough to try.

Reasonably priced drinks, nice clean & tidy bar / beer garden area overlooking the ocean.

A big plus for anyone who rides a motorcycle like myself is the motorcycle parking bays right out the front of the hotel & facing the beach, so you can have a 🍺 & keep an eye on your ride 🤙

Great place to stay for a one or two nighter. Came down from Brissy for a wedding and couldn't make the check out times but the staff were great at accommodating us and being flexible. Rooms were clean and small with decent shared bathrooms. Would come here again.

Amazing!
My husband & I had been stuck inside the past two days with two young kids while it rained all day.

We stuck our head in the pub doors to suss out if it had a kids area, we were immediately greeted by a staff member who saw us with the pram and told us we were welcome into the restaurant area which wouldn't open for a couple hours to let the rids run around.

We sat in the restart and were able to enjoy a couple beers while the kids had the whole area to run wild without disturbing anyone.

Can't thank you enough!!

I wish to commend Stacy and her team for the amazing service and food delivered to my friend's birthday party last night. Her service was five star and the food was spot on. I would highly recommend this venue and huge smiles from all that attended :)

Thursday lunch specials- 200g steak and chips. Delicious! Great size, cooked beautifully and fantastic flavour. $2 extra for salad.

Great staff
Great cheap meals
Clean. We enjoyed it.
Not for the young ones.

I had the worst night sleep of my life that I've had in any hotel or backpackers for the last 20 years. While I had to sign a form to acknowledge that I would not make noise after 10pm, it seems that this did not apply to the man and women in nearby rooms. They were so loud and the walls so thin that was impossible to sleep until 1am on a Tuesday night. If there was a manager onsite, they did a terrible job of controlling the situation. On a positive note, it was clean and the reception staff was friendly and polite. But I would never stay here again.

So disappointed with access for me on a mobility scooter. Only one door that I could find that was locked from the inside which i think would be illegal? Surely for a pub this size they could do better with handicap access. Once inside however the staff were friendly and the atmosphere watching State of Origin was very good except for the result. My one star rating is based purely on the access only.

It's perfectly fine cheap accommodations. The only thing I wish I had was more power outlets but aside from that it's fine.

Edit: Just wanted to add that it is not a good idea to stay here if you're catching an early weekend flight I can basically guarantee that you will not get any sleep as the bar and the town Coolangatta are very active to 3am.

My friend and I stayed here on a Friday night as we were attending an event close at The Coolongatta Hotel. It was the perfect location, and a very good price. It was quiet after 12AM, staff were nice and bathroom was very clean. There was even an air con in our twin shared bedroom when the website said there would only be a fan. Very pleased!

Recommend the food, it is cooked to perfection, beautifully presented and a good variety of dishes including great specials. All the staff are kind and friendly. Definitely worth trying, we've enjoyed many meals there while on vacation at the Beach House. My favourite is the crispy skin salmon and it us prepared to perfection with a variety if accompanying salads and vegetables always includes some exotic mix, highly recommended. Enjoy

6 Star!!! Staff immediate!! Meals great!!! Prices great. What an experience!!! Other venues should take note. Old saying. Other venues aren't my competition., we are theirs!!! Well done staff and management at Sands Hotel!!!

Could not be more impressed! We work up the road and walk down every Thursday for steak day. The chefs here are absolutely amazing and accommodating. The staff are great too, always with a smile and a warm welcome.

One of the worst pubs i have been to in my life.nWe are a older group of and people the, staffs treatment 8pm till 10pm was appalling.nWas harassed by the staff with only the 4 of us there. Really bad, really bad attitudes from the staff and security. Again One of the worst hotels I have ever been to.nThey refused service to all of us when only one was intoxicated and they had left so couldnu2019t understand why we all were refused. especially when I donu2019t drink really drink and wasnu2019t intoxicated as with the rest of the group I was with.nWhat was more surprising was while sitting there watching with the few people that came through the door were younger and attitudes of their behaviour was acceptable. nThe post mix was gross the beer is tasted that the lines hadnu2019t been cleaned for ages. Toilets were filthy looked as though people had peed on the floor and sinks messy. Didnu2019t eat there but worried if itu2019s anything like the venues cleanliness Iu2019m sure canu2019t be good.

The food and service here here is always excellent. Have eaten here many times and have never had any dissapointments. The Chefs here can really cook!nThe staff here are also very friendly.nA real Gem of a Hotel!

Food great, not 2 expensive. Big serves fresh and tasty. Staff very friendly. ud83dude01ud83dudc4d

The staff were super friendly and the food was amazing, especially their mushroom gravy. Excellent prices, not too expensive.nWe also stayed in the hotel. Sadly their air con is out all upstairs but they said they were working on it as of 8/9/20. If you book anytime around this maybe give them a call and see if it's working again.

Great venue for parties and really yummy finger food. A bit of confusion over the drinks tab was not enough to ruin the experience. I highly recommend Sands Hotel. Parking is all off street.