Gem Rose
05/02/2023
Normally we loved coming here, but the 'service' today was disgusting. There's no signs when you walk in, no reservation on the table. No staff to explain where to go. There were only two tables being used inside, so we sat at a free one. The waitress came up to us and asked who sat us there. We explained that there was no reservation sign etc & that we were looking at the menu to decide what to eat. She said we had to move because it was reserved, despite no sign on the table or any other tables inside. I'm in a wheelchair, so moving is hard, but quite understandable most times. The way we were told on the other hand was terribly rude. Then she said we can't seat ourselves and to stand out at the back of the restaurant, at the till & wait to be seated. Then she added snarkly that we wouldn't be seated inside at all, (despite most tables being free and not reserved) and would have to sit outside in the sun on a 31+ degree day, when I'm in a wheelchair & my husbands elderly parents were with us & our son. The service used to be fabulous, now we will no longer be going there. We went to a different pub/restaurant and they said that they have been hearing stories like this constantly about the Phoenix