I posted a review that I wasn't happy with the risotto I had recently got (I have been a frequent customer of here for a number of years and Kelly's was always great food over the years). I personally got a phone call from Damien the head chef 2 days later with the offer to have another opportunity to provide the quality I had become accustomed to from Kelly's over the years. Damien had said he recognised my name as I have regularly ordered over the years a lot and he knew that something mustn't have been right for me to say something about it. Damian was so lovely and genuine and said he would love to personally remake whichever meal I would like to make it right. I was really appreciative of this gesture, there are not many businesses that you would get a call from them let alone their head chef who is ran off their feet naturally to offer to make it right.
We organised that I would order it that same night, and Damian wanted to know if i was happy or not with it.
I am pleased to say the eye fillet risotto was beautiful-exactly as it use to be and I got a nice little delicious fresh hot jam donut as well. I called back to express my appreciation to Damien and give the feedback that they were both absolutely delicious and said thank you.
Incredibly impressed with this, now days I wouldn't have expected this at all from any place.
Just as a side note, I have always found that the staff at Kelly's are lovely, I've never had an issue personally (I think sometimes people forget to treat others how you would like to be treated). Kelly's has always had that beautiful old pub feel to it, glad to be able to leave this review, thank you again Damien :)