We recently visited Trios for a family birthday celebration and were impressed by the food and service - both were genuinely fantastic. The meals were delicious, and the staff serving us at the table were attentive and friendly, making the initial experience very enjoyable.
However, our experience took an unfortunate turn when I stepped outside to the designated smoking area for a quick vape, with my daughter unknowingly following me a short time later. Fully understanding the restrictions around the gaming area, I was in the process of gently leading her back to our table when a staff member abruptly stormed outside and yelled at us for her presence. The situation escalated unnecessarily, leaving my daughter visibly upset, and despite us acknowledging our error, the staff member's tone and attitude remained harsh and unprofessional. Instead of handling the matter with discretion, they continued to usher us out with a smug attitude.
When my mother approached the staff member to discuss the matter, they claimed they had been watching us on the camera for some time, which was unsettling. Given how long we waited for a drink earlier, perhaps their focus on "surveillance" could be better balanced with customer service.
In summary, Trios offers great food and table service, but we found the approach to customer interactions in this instance disappointing. If you're comfortable with a few extra sets of eyes, you'll enjoy the food and ambiance, but be prepared for an uncompromising approach from certain staff members.