Jessica Kelly
12/05/2024
Good day,
I am writing to express my dissatisfaction with the organization of the Mother's Day event at the boat club. As a mother of three children under the age of four, I specifically requested a table in the second level near the children's play area when I made my reservation well in advance. However, upon arrival, I was informed that our party of 12 would be seated in the garden area, far from the children's area.
Despite my repeated requests to be seated near the children's area, I was told that the restaurant was fully booked and could not accommodate our request. This was particularly disappointing as there were ample empty tables in the second level.
As a result of this seating arrangement, I had to constantly monitor my children as they ran around the open, unfenced grass area near the jetty ocean . This made it difficult for me to enjoy my breakfast and celebrate Mother's Day with my family thus has made us and other close families we were talking to while waiting, also the food was so disorganised as servucr members asked for our table numbers to give our food and still getting food and drinks mixed up to other tables which made us and other families communicate to get the orders to the correct tables
Additionally, the QR code for the children's menu was not functioning properly, and the tables for large groups were separated, requiring us to rearrange them ourselves and dry them down.
I hope that you will take steps to improve the organization of future events to ensure that families with young children are able to enjoy their time at the boat club.
Thank you for your attention to this matter.
P.s after arriving at 8am in a very overcast rainy day we finally recieved breakfast at 10am and it was still wrong ! during waiting so long for breakfast it started raining and now getting rained on so after kicking a stink we got moved inside 2nd floor at 940am (past our booking time which was 8am to 930am) to a table close to the children area with a reserve sign for 1130am on all tables close to the kid area not being used on a rainy day. Shocking