Play Pokies at The Zagame's Caulfield Hotel Malvern East

This place is awesome! Huge screens everywhere, so no matter where you sit, you get a great view of the game/race. The atmosphere is perfect for watching sports - lots of energy but still super comfortable.

The food is next-level good since it's made in the same kitchen as MPD Steakhouse. You can really taste the quality - juicy burgers, amazing steaks, and everything cooked just right. Definitely not your average pub food!

Service was fast and friendly, and the whole vibe was just great. Whether you're there for the games, the food, or just a fun time on the slot machines this place is a winner.

Pending Formal Complaint - Bullying Incident dated 1 March 2025

A formal complaint is being prepared regarding an incident of bullying on the evening of 1 March 2025 involving a non-English-speaking elderly customer at Caulfield Zagames. The venue manager engaged in the following actions:

1. Unjustified Removal of Reserved Sign - The venue manager removed a Reserved sign from a pokies machine less than two minutes after the elderly customer left it, contrary to venue policy.

2. Unfair Reallocation of the Machine - The machine was immediately given to two other regular patrons who had requested it, without any attempt to communicate with or seek consent from the elderly customer.

3. Unauthorised Handling of the Customer's Money - The manager removed the elderly customer's ticket from the machine, despite the fact that it contained money (about ).

4. Unwarranted Accusations and Conflict - The manager accused the elderly customer of using another machine. While enforcing venue policies is understandable, the removal of the Reserved sign without any communication was inappropriate, particularly when a customer has put hundreds of dollars into a machine.

5. Physical Intimidation - When the elderly customer returned to find their reserved machine in use and attempted to move a beer from the machine, the manager pushed the elderly customer away to prevent him from moving the beer and taking his seat back, noting all the while, the customer could not understand English.

6. Threats and Escalation - Instead of finding a suitable resolution or apologising for the situation, the manager threatened to call the police when the elderly customer, unable to express their frustration in English, became visibly upset.

7. Asked to leave the venue - The manager ordered the elderly customer to leave the premises, which he did.

NOTICE:
A formal complaint will be lodged with Consumer Affairs regarding the venue manager's conduct.

Friday 22 November 24 very big good cricket tv screen plus horse racing on 2nd TV. Just a plain crowd watching the Aust vs Indiav cricket. Meals av pub price. I have not been here since 1966 when I went to CTC. Enjoyed my return after 58 yrs. Still a great pub

Was an interesting experience to say the least. The food and service were stock standard, nothing too special but nothing memorable either, I believe the appropriate age would be 75+ as the target market. However, the atmosphere is what got to me as I was chilling in the playground area and was bullied off the equipment by a pair of brothers who pushed me down the equipment and wouldn't let me back up. When I told the bar staff they told me to leave them alone as they're troubled. I was in shock. Not a happy janny

Girls day with my daughter.
It's a very welcoming atmosphere, I come alotas it has children's indoor play grounds, so when the kids go play I'm able to enjoy a drink from the bar whilst still watching kids from my table. Always a good time