Play Pokies at The Village Sippy Downs in Sippy Downs

The behavior of the receptionist is not good, she is clearly \"racist\" towards non-Caucasian or darker skinned individuals despite being Asian from Hong Kong, the other guy Tony behaves rude with darker skinned individuals treating you like a servant if you have a maintenance call in the house, he will not like to serve you and act in an arrogant way that is not acceptable and blame you for the damage. Overall quality of the units are poor and Tony is creepy.

Absolutely appalling and completely unacceptable experience.

This provider offered my 18 year old daughter a room while she was relocating interstate to start university. We were told there was high demand and that other applicants "wanted the room but wouldn't pay," so they pressured her to transfer just under $2,000 immediately to secure it, promising the lease would follow.

We paid the full amount straight away and provided proof of payment. That same day, we received written confirmation stating: "Thank you for your payment. We will now forward the lease."

The lease never came.
Instead, we were met with silence, ignored emails, and phone calls where we were told they "don't deal with this over the phone" and to email instead, only for those emails to go unanswered.

Then, just one week before her move, after we had organised flights, transport, her car trailered up and relocation plans, they casually informed us they were withdrawing the offer because they had given the room to someone else. This was despite already taking our money and confirming it in writing.

The entire situation felt deceptive, disorganised, and completely unprofessional. It caused enormous stress, financial disruption, and uncertainty for a young student moving interstate for the first time.

I have since contacted the Queensland tenancy authority for advice. Based on our experience, I would strongly warn others to not go through The Village & do not transfer any money until you have a signed lease in hand.

Update in response to the office's reply

Based on feedback from the RTA and direct communication with the office, it has now been confirmed that the rental bond was never lodged with the RTA. Instead, it was unilaterally applied without my consent.

On my very first day of moving in, I issued a Form 13 due to the unacceptable condition of the room I rented. This raises serious concerns about the office's understanding of tenancy obligations. Ignoring a tenant's notice is one thing - misusing a rental bond is on another level entirely.

Regarding the video recording: it was done purely to protect my own rights. No staff were recorded. It was simply to confirm that the keys were properly returned and to avoid future troubles. Given how matters are handled at this property, what other option did I realistically have?

Throughout this process, the most common response from the office was:
"I'm busy, I don't have time for your problems, I have other tenants to deal with."

Is that supposed to make tenants feel comfortable?

If the office genuinely believed any unlawful behaviour had occurred or that staff were harmed, the appropriate action would have been to contact police. Instead, the office chose to make exaggerated and misleading public statements and disclose tenants' legal names under negative reviews.

Speaking of personal information - when reviews are positive, the office responds politely. But when reviews are negative, reviewers' legal names are published in replies. No consent was ever given for this. I also received an email from the office with a threatening tone. Furthermore, the office disclosed not only my full legal name, but also the full legal name of another applicant who had never had any direct interaction with them.

So let's recap:

• Tenant concerns were ignored.
• An issued notice was ignored.
• The rental bond was withheld and misused.
• Tenants' personal information was disclosed publicly.

And somehow, the office is now presenting itself as the victim.

As of now, the RTA cannot locate any bond lodged under my name, and the office has confirmed that "no bond amount was lodged with the RTA." I believe it won't be long before the RTA contacts the office directly.

I strongly encourage the office to stick to the facts, tell the truth, and stop making this situation worse.
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Original review

‼️ I strongly recommend inspecting the room before signing anything here - it will save you money and stress. ‼️

I first asked to inspect a room and was told none were available, and that photos could not be provided. I was told, "We don't have trouble finding tenants - just apply online."
Later, I was suddenly told a room was available and pressured to pay immediately. After paying the bond and deposit, I repeatedly requested to inspect the room or collect the key - all ignored.

When I finally accessed the room, the condition was shocking:
cockroach on the ceiling, mould in the bathroom, damaged cupboard door, stained and frayed mattress, broken bed wheel, dusty wardrobes and broken curtains, holes in window screens, sticky carpet, wall stains - all for nearly $400 per week.

I immediately returned to the office and clearly stated I would not stay. Instead of addressing the condition, staff offered "another clean" and to "remove the cockroach," told me I was "pushing her," said they were too busy with new tenants, and asked me to email instead.

Despite charging a "shared area spring clean" fee, common areas were also dirty (oven, cupboards, fridge smell, unclean microwave).

As a student paying nearly $400 per week, this level of accommodation was completely unreasonable.

For your time, money, and peace of mind - please look elsewhere.
If you still rent here, ⚠️⚠️⚠️ inspect the room before signing anything. ⚠️⚠️⚠️

Reply to your reply: I suggest you guys put more efforts on the customer service for your residents and applicants rather than giving useless replies on Google. I've posted all the emails you sent and my replies here, everyone can see the truth - you were still asking me to reply the emails about the onsite room with choices "B" or "C" room in 3-bedroom Villa, Shared bathroom with one tenan, streetcar parking on 22nd ;)
Too frustrated when applying for a room here! The CS is worse than AI. I applied for both onsite and offsite rooms in early to mid Jan and got the first email reply about onsite room on 16 Jan, which asked me to reply by 19th about which lease term I wish to take. I replied on the same day, then it came another email with SAME CONTENT on 20 Jan and asked me to reply on the same day. I thought my reply last time was not clear enough so I replied with more detailed information. Then I got an email for offsite room on 21 Jan, so I ask them if they could receive my reply before and whether my onsite application is on process. But then I received an email for onsite room with the SAME CONTENT AGAIN with an extra sentence "Please note that lease start date and end date are fixed, not negotiable, otherwise, the weekly rent price will increase" on 22 Jan and asked me to reply on the same day again. I was super confused if my emails were not delivered successfully as they just kept sending the same email to me without any updates. So I replied to that email and send another separate email to them and ask if they could receive my email and confirm anything about my application. And today, which is 23 Jan, the start date of the lease term, they replied my offsite application email and asked me to "reply to this email immediately to advise whether happy to continue the process and when you will process deposit? To ensure the office continue the process and hold the room for you, otherwise the room may offer to next applicant."
Does it mean you proceed the application at the last minute so you can earn a few days extra rent?
Not going to apply for this student accommodation again. At least when I applied for UniCentral and Varsity they replied immediately that they were going to put me on the waiting list, so I know I have to try to find other accommodations rather than keep waiting with no answer.
I can't even imagine how they could handle residents' problems with this customer service:)

I applied for a room and received a call for one offer and thought great. I said I'd be willing to take up the offer and the woman on the phone said I'd have to pay $1320 within two days for the bond, which I was happy with but wanted to look at the place to be sure first. After being hung up on and called back at least three times during this conversation, she asked me where I was living now, which I feel isn't a necessary question, and I said with my parents and the suburb. Apparently that was too close to the university because she started strongly suggesting that other people who "have travelled from further away" would be more deserving of the room. Then continued to guilt trip me into withdrawing my application for said people, despite me being a student and not wanting to live with my parents for the rest of my life. Very disappointing seeing how much they discriminate against certain situations without knowing the full context.