Bailey Mc
11/05/2026
Visited on Mother's Day for dinner and overall had a mixed experience.
Firstly, a huge thank you to Gabriel who looked after our table. He was genuinely fantastic - polite, efficient, attentive, and incredibly professional throughout the night. One of our meals needed to be specially prepared and he handled the request perfectly, taking the time to clarify everything properly and then following up once the food arrived to make sure it was right. The food itself was also great and came out surprisingly quickly considering how busy the venue was. Gabriel absolutely stood out and deserves recognition for the level of service he provided.
Unfortunately, the experience at the bar and games room was disappointing and noticeably below the standard set by the restaurant staff. Multiple people from our table experienced long waits without even being acknowledged despite staff standing nearby and no one actively being served. There was very little engagement, greeting, or basic customer service.
The interaction at the games counter in particular felt very cold and dismissive. I waited at the counter while the staff member continued looking down without acknowledging me, and the overall interaction made it feel as though serving customers was an inconvenience rather than part of the role.
Overall, the night was saved by the quality of the food and the exceptional service from Gabriel, but there are clearly some consistency issues across different areas of the venue.