Jason Lumsden
30/07/2024
Should be the Shamozle hotel. Absolutely terrible experience starting with the booking.
Third party booking agent with a website that is a clone of the hotel website, so it looks like you are booking directly with the hotel, booked 2 nights instead of 1. When we pointed out the error three minutes after making the booking, neither the agent nor the hotel wanted to refund the money so ended up paying for 2 nights for a 1 night stay. We were just told it was our fault so wear it. No understanding shown nor anything suggested to improve our stay.
Asked for an upgrade when we arrived to compensate and were told they were booked out. Maybe that was true, but we only ever saw our friends around the hotel and only two other people were in the dining room for breakfast. A breakfast that should have been included from our original booking, we had to pay for again.
Four of us ordered but only three meals came out. When my partner asked where her French toast was they tried to tell her she had ordered an omelette, but it still hadn't been made. Her French toast arrived after we had all finished, without the extras she had ordered and she had to argue to get the maple syrup and bacon she had ordered. The food was also very expensive. $20 for two eggs Benedict plus $6 for gluten free toast, plus if you have maple syrup with your pancakes - that's extra! The "Big Breakfast" was the smallest big breakfast I have ever seen.
The rooms are dated, worn carpet, chipped paint work, a small tv (the tv in our friend's room didn't work well with a fuzzy picture that came in and out), and only single ply toilet paper. Not really what you expect for $178 a night. The only saving grace was a comfortable bed.
They do not have their own parking. You have to pay for parking in a council car park or on the street.