Natalie Hobson
07/12/2024
Sadly, I am unable to provide a zero star review for the customer service we received. We are regular customers and members of the club. I was disgusted at the shocking attitude and the way the staff member, Xavier, spoke to us. My partner saw a shopping trolley caught by the wind heading straight for the highway, he ran and caught in time before any serious damage was done, he moved it into the court yard of the premises, due to the windy conditions. Xavier came out and extremely rudely, with attitude said to my partner 'you can't put it in here' we politely said that that we had just put it out of harms way until the wind died down.He then proceeded to put it back outside of the courtyard in a place where it could be collected by the wind and run on to the highway and cause a major accident. When I tried to explain why we had moved the trolley, the disgusting attitude and words that were spoken to us were like we were common criminals! If he speaks to all customers in this manner I'm surprised there is any customers at all!