Karly Turnbull (EveningStar)
26/07/2022
What happened to a "good quality & Traditional" Pub Meal?????
Visited about a week ago so with my mother.
The tables were sticky and getting stuck to our clothing.
Customer Service is non-existent, we were told to place our orders & pay online.
When the food arrived, the chips were dry and some even brown on the inside. I'm assuming the oil had not been changed in some time as the calamari was dark and tasted like stale oil.
The schnitzel tasted processed and frozen after crumbing and also deep fried with this stale tasing oil which made the inside of the crumbing soggy.
The gravy tasted foul, I couldn't bring myself to eat it.
I expected far better service and quality of meals but it was like visiting an outback truckstop.
Needless to say, I will not be returning if I wish to eat a quality pub meal in future.
I would recommend hiring chefs who are trained to prepare and deliver fresh quality meals, not just basic cooks. Hiring Waiting staff to great you upon arrival, direct you to your seat and take your order along with any special requests. It's basic hospitality, really not that difficult to accomplish when a company takes pride in their venue and level of customer satisfaction.