Linny McCall
25/11/2024
If I could give this place no stars, I would. Let me just say the facilities are lovely, but Debbie is NOT! After making a booking for myself and 15 other ladies in July for a doggy, friendly road trip, the first question I asked when Debbie answered the phone was she a dog friendly hotel, her reply was yes for an extra fee (all good I can live with that). After booking and paying for 4 single rooms, 3 shared rooms in early August with no payment receipt or invoice (first red flag). We arrived at our bikes with x2 poodles in tow to a very mean Debbie who flat out called me a liar (even though her very new looking sign out the front says pet friendly). Debbie then proceeded to say she wouldn't allow dogs as she had just put in new carpet (I'm guessing Debbie forgot about the dogs on my booking). She then proceeded to change all the rooms we reserved and put one of the ladies who paid for her own room in a shared apartment with a different booking! After arguing with Debbie, she finally gave the lady a refund after telling me what's the problem she had her own bedroom (um, Debbie, she paid for her own room, so she didn't have to share, that's the problem).
So, if you want friendly service and be treated with respect, go somewhere else because Debbie is incapable of this! No doubt Debbie will reply to this review calling me a liar and rude and how some people canceled etc. (yes one lady pulled out a week before due to an injury which we asked for a refund for). Yes, some other ladies pulled out, but we still ended up needing 3 single rooms and 3 shared rooms.