This pub has always been our go-to restaurant and the place we proudly take visiting family and friends. Unfortunately, after our last two experiences, we won't be returning.
Both visits involved extremely long wait times, with meals taking over 1.5 hours to arrive. What made it even more frustrating was watching tables seated after us receive their meals well before ours.
Friday night's visit was the final straw. After waiting over 90 minutes, our meals finally arrived. Three of the four meals were stone cold, while the fourth was hot but looked like it had simply been thrown onto the plate. The steaks didn't match the menu description and were very average in quality.
Throughout the evening we were repeatedly told our meals were "just coming." Staff offered complimentary drinks and chips, but by that point we simply wanted the meals we had ordered. We asked to speak with the manager, however the waitress was left trying to manage the situation herself. She was lovely and did her best, but it was obvious the information she was receiving from the kitchen wasn't accurate. Front-of-house staff shouldn't be left to handle situations like this without proper support.
Yes, we received a round of drinks and a small discount, but we still paid good money for a very disappointing dining experience. The food quality, service, and overall experience have clearly declined from the venue we used to rave about and visit regularly.
It's incredibly disappointing because this was once one of our favourite places. We gave it more than one chance, but unfortunately that's enough for us.