Jennifer Harris
20/07/2024
Ripped off.
I booked a two bedroom apartment for 2 nights over the phone. Was quoted $165/night. On arrival, was surprised to be charged $190/night. Then given keys to a 3 bedroom apartment. On entering, it was cold. (Daytime temp forecast top 15C, but 10C by our 1730hr check in.) The rear sliding door was wide open. The toilet seat was unsafely spinning on one point of fixation. As well as this, our connecting door to the next unit would not latch shut and was therefore not secure. Certain I had been overcharged for the 3 bedroom unit instead of the two I had requested, and with the broken toilet, I returned to the front bar. It felt intimidating with all the locals listening to my complaints about the unit, and the price. This time I was served by the man I had spoken to on the phone. He said I had been given the wrong information on the phone (by him!!) and reiterated that $190 was correct and the $25 increase was because we were sleeping in 2 beds, requiring extra washing. He said the units had been aired and the lady must have forgotten to shut the door. We were given a key to a different (2 bedroom) unit. Upon entering this one, it too was freezing cold, with sliding door and screen wide open, and wet living room floor from rain blown in. The window in the twin bed room would not close (overnight temp dropping to around 2C). I last came here in September 2022, and enjoyed the stay. I have returned to celebrate my friend's birthday and I am embarrassed and very disappointed. Currently lying in bed at 0330 unable to sleep, wondering why I have been charged this unexpected surcharge of $25 each night for the washing of two lots of bed linen once. I feel quite robbed. If we were here one night, they wash two beds and charge $25. We're here 2 nights, sleeping in the same linen, but charged $50 extra.
Also, whilst there is microwave, fridge, kettle and toaster facilities, there is no plate bigger than a bread and butter plate.
I was due to return here with a bigger group in September. I will not be returning, and I will be feeding back my experiences to the group also.