I stayed on a Friday night. Booked a Queen standard online Thursday 30th April. In my booking when asked any special requests, I stated, downstairs because I am UNABLE to do stairs. I have recently had a knee replacement and also have torn ligaments in my hip. When I came to check in, reception was closed, at 3:20pm. I rang the number out of hours (which is wasn\'t), and was met with an abrupt person on the other end of the phone saying she would be there in five minutes because she was picking her kids up from school. There was another couple waiting also. When I finally checked in I was told if I wanted a downstairs room I would be charged an extra $10, and was rudely told, it was all on the website, which was not clear at all.
This is DISCRIMINATION. I technically have a disability. I am unable to go upstairs and was charged more. This is unfair. There is no view at this hotel. All rooms stare at a carpark.
The person at reception was dismissive, rude and abrupt. This is hospitality, hosts are meeting people from within the state, interstate and overseas. If this is the first impression it is disappointing.
There should NOT de discrimination against people with a disability. I think you will find there is a law against this.
Breakfast at Jack\'s Cafe was good.