Yumeilia Ying
22/10/2024
I went here rarely, but my mother raved about the food here, so made me want to try.
Unfortunately, this visit just made me so disappointed.
Came here and waited, but no wait staff came to approach us.
I tried to understand, maybe it was dinner rush. But being ignored quite awhile is not good even tho some staff already noticed us standing there, they just ignored it.
Ordered right away, we ordered 1x kids chicken parma, 1x market fish and chips, and mixed grill. 30 minutes waiting, finally the kids parma arrived. 1 hour later, our mains were still not out. I have to ask the wait staff and obviously no apologise or whatsoever.
Food arrived, and I was excited to have the steak and just to get a rubbery burnt beef steak.
I don' bother to complain. My husband went to pay, but it took him to wait another 30 minutes just to make a payment.
Seriously, they treated customers like we don't pay for the food / services?? No apologies given despite the fact that we have to wait so long for everything.
Plus, they still charge us for a dessert we had cancelled, too.
Its not about the few bucks, but this is more about how they are supposed to confirm our order before even charging us.
I can feel obvious racism behaviour towards us.
It is simply unacceptable.