We have a group booking every Monday evening - twice in the last few weeks they have left one meal off our order. It's all computerised - how can they screw it up?
When the lady delivered all but one meal to the table, and I asked about the final meal, she was rude and dismissive. 10 minutes later after everyone else had finished eating, I had to go to the kitchen and make another enquiry. 10 more minutes later the meal finally arrived. No apology, no offer of a meal credit - good food - when it arrives... shame about the service.