This was not a "bad" experience and the staff were quite attentive. I don't think they're supported by the management.
The children's playground is "damaged" and out of use and I understand it's been like that for a while.
The beer taps in the dining area, not working!
The soap dispenser in the men's toilet, not working.
The entry door to the men's toilet absolutely covered in dirty finger marks!
I was overcharged for my meal and ended up with a cash refund. Took several minutes to resolve holding up other customers. Not the staff member's fault. It is a lack of training.
Whoever or whatever the management is doing here - needs a very big jolt! Sorry, but none of this is that hard. Someone should take ownership and provide customers who might return with a classy experience!