Jessie Dean
06/04/2024
Worst experience ever!
Booked online, got to check in and no one could check us in, they needed a "Manager". Waited 25 minutes whilst 2 staff were happily serving everyone cash out for their pokies.
"Manager" arrives and says "checking in?", I responded "yes" as I approached the counter. She just stared at me so I thought she hadn't heard and repeated "yes, we are checking in".
The reply? Well, duh I know that - but I don't know your name so you'll have to tell me that. I was quite literally taken aback by such a condescending response - but my partner wasn't. He said there's no need to be rude after leaving us waiting over 20 minutes.
Then she comes out with "if you're going to abuse me, I'm not helping you". Even more in shock I asked how we were abusive - to which she said "rolling your eyes is abuse".
Weirdly enough - my next words were "please just refund our money - we're going somewhere else".
Maybe train "Managers" on Customer Service skills - or even other staff how to check in - it's not that hard, nor is a smile upon speaking to customers rather than rudeness!
Do not recommend at all - head further down the road to the Sands - where staff are lovely, friendly and don't ignore you for over 20 minutes!
Look forward to enjoying our delightful room and the restaurant etc next door here instead ??'?