Nathan Green
30/10/2024
Extremely disappointing service provided by the club. Tried organising my loved ones Celebration of Life (existing frequent members of the club as this was one of my partners places of enjoyment) which was available on the date during discussion with Functions Manager Leesa yesterday. Tentatively booked in however was needing to be passed by Management due to it being a "wake" which was not the case and unsure why this would matter. Received an email today to say the Functions Manager had their sister's wedding on that day which she forgot so wouldn't be there so could no longer hold the function. Further enquiries made as to why a staff members personal agenda would affect the Clubs functions. Management Mark and Vanessa have decided Karaoke (which we were told by Leesa yesterday is a filler when a function is not booked in) would now be run and would not accommodate the Celebration of Life for my partner and the 180+ guests. Absolutely dumbfounded of the club's focus for its members and community. My membership will cease after many years. I would highly recommend you look elsewhere for any planned functions. If there was an option of zero-star review, I would have selected so.