Absolutely amazing. Especially the service, I think my server name was Macca. Wonderful kid, quick to serve and just nice. And the pizza was amazing, kudos to the chef. Overall definitely done here.

Rooms are okay, show signs of age. Liked the split level, meant our teen and pre teen were downstairs and us upstairs.
Meals left a lot to be desired and for the premium price paid, really expected better.
Location was good. Short stroll to esplanade and shops.

Food was excellent, steak was cooked perfect, staff were friendly and accommodating.
Great value for such good food.
Get the option to get away from the usual chips and salad with your steak, the potatoes with the green beans were a much nicer and great side for the steak. Will definitely be visiting again soon.

Came here for a drink and really enjoyed the experience. The staff were super friendly and helpful. Lots of seating areas. The environment was clean and spacious. I will be back

We had an 18th birthday party at the Waterloo for our son last night-10/10!
Excellent customer service, it started raining & the team put up umbrellas for our guest, nothing was too much trouble. Food as well was very excellent! Such a great experience.

Drinks are over priced and never get a clean glass , service isn't the best either . One day can order a coffee from sports bar the next no chance , very dependent on mood of the female bar staff. Attracts a lot of unsavoury characters and thieves galore so watch your property. Wouldn't go out of your way to visit. Pretty shoddy atmosphere and alot of regulars with zero tolerance towards visitors

I had booked a table undercover in the Cantina area - however they put us outside of the undercover area right next to the kid's playground. Luckily we were able to move to available tables under cover

Room rate very competitive. Beds very comfortable with excellent quality linen. Microwave and small fridge a good addition. Air-conditioning worked extremely well. Bright room, fresh paint, well kept flooring; all lights functional. Only drawback: exhaust fan in toilet/bathroom non-functional.

Very average food. Steak and mushroom sauce. Sauce had no flavour, cost $2 and you don't get a lot. Not good meals here for what they cost. You can have chat potatoes and vegetables (only beans) or chips and salad but you can't have chat potatoes and salad because the computer doesn't let you. This is not a good pub anymore.

Did not stay in the accommodation. Had lunch here today. I had the daily special- rump steak - and my husband had the cheeseburger. We were both very happy with our meals. The service was good and our meals arrived in a timely manner. The layout is awesome. We had a high table in the beer garden and the breeze coming through was very welcome. Would definitely recommend

Prebooked for Fathers Day. A 1.5 round trip for all family members. (Heavily) reduced menu, which wasn't noted upon booking. Got told 20 minutes into the booking that the table is for 2 hours, also not noted upon booking so rushed to eat and leave. No menus on table - my father whom has no smartphone could not order as the only option is via the QR code (which I happily use), but is the Ux for those that don't actively use tech, is poor. Kids eat free on the main meals, on the app. No free kids meals came out, I gave kids my food and I snacked on leftovers. Was not communicated to us by kitchen. Took one initiative to speak to I believe may have been duty manager and no 'sorry there is a glitch' just a 'you won't get it'. Staff eagle eyeing from afar for the 30 minutes at the end of the booking - maybe to see when we're leaving... booking was to finish at 1pm and they had next table booked for 1pm sharp, therefore had staff waiting close by with cleaning products the next table waiting watching us. Not a good experience for first visit and even with a voucher, I'm not sure if I'll ever be back if this isn't acknowledged....

The location is fabulous, it has plenty options to choose just few steps to eat and shop. I went with my partner and my 2 years old son. The place was pretty noisy but mainly because the main road is close, guests were pretty good and we didn't hear anything else during the night. I did a late check in about 4.30 so I had to go to the bottle shop and the service was just horrible, the lady was really rude and basically seemed annoyed that she had to do reception job receiving guests. I asked at the moment to book for a portacot which wasn't in the room and being honest I didn't even want to go and ask the lady for it, so we just slept in the same bed all together.

Excellent food and very friendly staff. Only change would be we took our dog but there were no signs to say we're we could sit. Very polite and kind waiter asked us to move into the bar area, we were later approached by a senior member of staff and asked to sign a waiver. This was no issue but it may be better to have a sign to say dogs are welcome in bar area and a wavier should be signed. If this had been up we would have approached a member of staff to sign the waiver before sitting down. Overall lovely atmosphere, staff were wonderful with the dog too (first time he went to a pub, so was a little anxious), and food was excellent

Used to come here quite a bit but have given it the swerve for a few years due to a run of terrible service (slow and meals not as ordered). Sad to say this does not appear to have changed - entrees/starters delivered in cardboard boxes and when asked for a plate for bones from chicken wings were given a plastic container (we were dining in). Pork belly was mostly fat with very little meat and service on a very quiet night again was slow. Steaks were not cooked as ordered. It's sad because this place used to be amazing with great food and excellent value for money with exceptional staff.

Went to this place to have an evening meal with work colleagues. We ordered a variety of wings that were well cooked and tasty. My favourite were the spicy buffalo ones (not too hot). Drinks and food were very well priced. Recommend dropping on for a meal and drink if you are in the area.

Hot inside despite outside temperature lovely, 1/2 air conditioners turned on. 50 minutes for an entree (fried calamari) to arrive, and tables who had arrived after us (with groups as large as ours) had received and finished mains within that time. Service inefficient and uncoordinated - excuse that they're "busy"... on Mother's Day which is a busy occasion anyone in hospitality is aware of ahead of time and can pre plan for due to most reservations booked ahead of time. Food okay, nothing special.

Accommodation comfortable, bit weird with checking in at bottle shop, but understandable.
Found our room, but bit weird again with a load of beds seemingly stored at the entrance, made it unclear if entrance could be used.
Had a lovely dinner in the beer garden, amazing service and huge servings and quick delivery. The beer garden was awesome, really attractive and child friendly.

Great rooms for what we needed. Location is great. Close to everything you need. Restaurant/ beer garden great for families. A couple of issues with our room but was rectified. Will go back again.

To have a pint or grab a drink would be delighted, but dining and food here might turn out horribly wrong. It is spacious and has nice garden Staff are nice when greeting you, but really bad at serving. Food quality fluctuates and tends to be bad. I found out above after a (likely) overnight recooked prawn for myself. Also we managed to add some cheese to our dry pasta after talking to three different waiters, waited half an hour and then charged 2 dollars extra (in cash). Cannot recommend this kind of experience.

The evening started wonderfully, I took my 2yo with me to meet friends from my sporting club. The venue was really nice and my little one enjoyed the music and kids play area. Then it came time to order food... I ordered a kids chicken nuggets and chips and a Waterloo burger. I paid in cash at the bar as I couldn't use the app. My son's meal came out, along with many other meals for our table. Mine didn't arrive. I approached the bar attendant who made some inquiries with the chief. I was told that in fact my meal had come out to the table. I told the bar attendant that it hadn't and I hadn't eaten and it was now getting on and I would have to leave soon to take my son home (around 6 at this stage). He said he would speak to his manager.

A short time later a young woman approached the table and began insisting that the meal was intact delivered and then began questioning members of my party as to whether they had paid for their meals. This young woman, who was the manager at the time, then approached me saying that my meal did go out, it was delivered to someone else and I can have another one if they pay for it! I was pretty taken back at this. Then she proceeded to question me as to whether I had actually paid for my meal and what bar I paid at! I said I had paid at the drinks bar, in cash and no due to her attitude I no longer want my meal and will have a refund. She stated that management try to avoid refunds! I laughed and said "I don't care, I am about to leave and I want a refund." She said "I will just check whether you paid for your meal." And proceeded to do a full till reconciliation of both the bar tills! After she realised I had in fact paid she did not apologise- but rather instructed the chief to cook the burger instead! Again I insisted to her I no longer want the meal, this had taken close yo half hour yo sort out by this stage and I just wanted to leave to get my son to bed. A begrudging $21 later and I'm in the car on the way home.

If I could give a zero rating for Customer service from manager on 26-11-22 at 1800hrs.

You should be ashamed of yourself accusing patrons of trying to steal food and blaming patrons for your stuff up. Absolute joke

I have stayed at the Waterloo Bay Hotel for years dating back to 2019. Every time I stay in their motel rooms, dine in or use the gaming lounge and bar facilities, I am always accommodated to the best of their ability. The rooms are amazing, obviously not the Hilton, but for the price and how close to water it is, it's absolutely perfect. The food is amazing every time and cannot be more happy with everything. Cannot wait to stay again!!

10/10 amazing service, best night out. We were served by a nice young man by the name of Nathan who was very polite and helpful throughout the night. I am definitely coming back to the Waterloo Bay Hotel.

After selecting our food items from the menu app, I couldn't sign in, sign up or anything. Sort the app out! And decouple items like "chips and salad" and "potatoes and veg". I ended up ordering from the counter and saw that I paid $13 to swap salad for veg. I was so over the process and difficultly in ordering I just paid it. I have a copy of the receipt if you'd like details.

It's been done up since last visit. Nice enough. Live music outside. They have the QR code system for ordering food. I don't like these systems. Seems to be an excuse to employ younger staff with zero experience. You won't starve if vegetarian but you won't any choice either. Vegans can have chips. Ordering beer at the bar, I was told that tap needed a new keg. 2nd choice was also empty. 3rd choice was the same, but they had stubbies which was poured into a glass.

Edit: A week later and they haven't refunded us for the food we never received.
Don't come here if you have a movie or show to catch! We had tickets to a show and wanted a nice dinner beforehand - we always give ourselves an hour and that has always been plenty of time to order and eat on a Saturday night.

We ordered and paid for three fish and chips via the QR code at 6pm. At 6:50pm we went to ask about our food, since we needed to leave by 7pm. We were told that it would be another 20 minutes before our food arrived (over an hour wait total for fish and chips).

We asked the staff to cancel our order and started to leave when we were stopped by a staff member wearing a puffer jacket. She told us that we couldn't cancel our order and we had to talk to her before leaving. We explained that we could not wait for our food any longer because we had tickets to a show and we would be late. She insisted that we just wait since "it's only 20 minutes". We had to tell her firmly no, we have to leave, cancel our order, before she stepped aside and let us pass.

We are disappointed in the manner of the staff member in the puffer jacket. We thought she was about to get angry at us for needing to leave. Very disappointing, especially for a venue across the road from a cinema.

Not a great experience at Waterloo Bay Hotel - not sure when it became legal to hire servers under the age of 12, seriously. Two of the youngest staff serving food were no older than 13 years old - one looked like he was no more than 11 years old! The place was not busy at all even at 630, but we still waited over an hour for our food. We could tell other diners were frustrated with the wait times for their orders. Our entrees (chicken wings) and mains (burgers) came out at the same time. The wings were cold and mushy. We didn't bother finishing them. The Waterloo Burgers were okay - nothing special. The fries were not fresh. Appears our order remained under a heat lamp for a while as the staff figured our what they were doing. The bar staff are a bit clueless to their drinks menu other than what is on tap or in the fridge. Spent 10 minutes trying to order something off the top shelf. At least they did have an option of zero beer which is good. I won't be back.

Went to the Pebfolds night there. Accommodation is clean and tidy. We stayed in the self contained unit. Staff at the bar are friendly and efficient. Huge beer garden.

This is one of our local spots and we come here with friends almost every weekend because our kids can play in the playground. Every time we come here though, we find the staff quite rude, specially the manager who manages the night shift, she makes us feel so uncomfortable her vibe and energy is never friendly. We came to celebrate our friend's baby gender reveal just recently and I understand they charged us for the cake because we were bringing it from home however we wanted to have tea with it and they could only give us 2 pots and charged us for extra hot water??????!!! this I don't understand!!!! It was disappointing specially when they know that we come regularly. We will no longer be going there and we have already found a place that has a kids playground inside and out and the staff are extremely friendly..

Celebrated a birthday here on the weekend & we really enjoyed it. The venue is on top of covid requirements, the service was really good & the food was very reasonably priced & delicious. Will definitely be back for future events, thank you!

came for the wing night with my partner and the food was delicious as were the cocktails, but I was a bit disappointed with the service I think I asked about 3 different staff members for napkins and no one came. One lady in the bar that served me a cocktail was so rude looked to be a manager of some sort as she was wearing a darker shirt, she made me feel pretty uncomfortable inspecting my ID and didn't even smile once pretty unprofessional. The service should be 100% great service can really make or break if someone returns

Great local beer!!! We went to eat there but it seemed quite expensive for what it was and went elsewhere... the reason for 2 stars... and I was going to do 1 star... is that late one night I was there and there were only 4 or 5 other people left so the bouncer started doing drugs, pot I think, and offering it to us as well... I am not sure if the other people knew the bouncer or not as I was there by myself and was just mingling.

Great for a drink. Food is good for families but the outdoor area does feel a bit like a canteen. This is due to the layout and table and chairs. Could be rectified easily and be sp much more.

We recently attended your venue for a lunch birthday celebration. Compliments on a terrific outlook and facilities.

Unfortunately that is where my compliments end.
I have a serious concern with your waitstaff and their consequent response to our experience recently.
One of our party ordered the barramundi with chips and salad. On top of that they ordered a serve of vegetables for their twin babies. The meal arrived without the chips and salad and we were charged extra for the serve of vegetables. When querying where the chips and salad were, we were adamantly advised by the wait staff that the serve of vegetables were a swap out for the chips and salad. Despite paying full price for the "Fish, chips and salad" and paying additionally for the serve of vegetables. We requested the chips and salad to be provided and were refused.

Secondly, another couple in our party ordered their meal via the online ordering system but their meal failed to arrive. This was despite the transaction being reflected on their online bank statement at the time. They showed the bank statement to staff to prove their order had been placed. They did not receive a meal and ended up eating leftovers from the other meals. I'm assuming the payment was subsequently refunded. At the time it was showing as a debit in their bank account.

Despite the lovely outlook, this by no way compensates for the very distasteful service and lack of professionalism exhibited by your staff.

There was no offer of recompense for the incomplete fish meal served and this has left an extremely disappointing and distasteful impression of your hotel on our party. I have subsequently contacted your establishment to voice my concerns but you have declined to even acknowledge receipt of this. I am always hesitant to post public reviews without first providing an opportunity to respond privately. Regretfully you have declined this opportunity.
None of our party of 9 will be returning.

We had dinner last Saturday night at the Waterloo Bay Hotel for dinner for my son's birthday. My parents didn't eat as there was no option for a seniors menu. They will not eat a whole main meal as they are too big and the main meals are too expensive to not eat it all. We were told that we could not order a half shot of scotch but could order a half shot for the more expensive shot. My Mum can't drink a full shot. When she ordered some extra soda water she was charged a different price to when I ordered a soda water. The kids pizza was massive. This is usually a good thing. But my son is 4 and it was so big it put him off and he refused to eat anything. He started eating some of the left over pasta from my daughter. He was on my lap and when our mains were served they tried to put my meal on top of the pasta plate even though I asked them to put it in the space on the table. My parents couldn't read the menu on a phone. We were rushed as the waiters cleared the table before we were finished some drinks. I also sent an email detailing our experience as I was asked for feedback. I never received a response. Very disappointed. I used to work here and when I did I took pride in my work and workplace.

1st visit. Appreciated table ordering system in Covid times. Need it for drink orders as well. Seems to be the most popular place in town right now. Food was good but thought desserts choice could have been better.

Very nice had water misters going in outdoor area to cool people down... Very refreshing and staff very committed to providing best service for patrons

Absolutely wonderful here. Friendly and helpful staff. Very clean and tidy. Great value for money. Close to the beach and a lot of great restaurants, cafes and takeaways. Walking distance to both train and bus stops. RSL very close.

Had an amazing wing night on Wednesday! The wings were fresh and cheap plus the Buffalo sauce was very tasty. Even though the beer garden was the packed the service was absolutely amazing! We were never waiting on our drinks to arrive plus the staff were very friendly. Definitely heading back for another night!

A lovely meal along with very good helpful caring staff. Thanks .

What can I say about the Waterloo Bay Hotel... Well I was skeptical based on some of the reviews I had read but decided to take a chance and I'm so glad I did. I had a birthday lunch At the Fig Tree Restaurant for 23 people and it was fantastic. Leading up to the day I had to change a few details of my booking and Tracey was a dream, answered promptly, so accommodating and just lovely . Then on the day I dealt with Sarah and she was outstanding. Anything I needed or wanted she made happen. The service was fantastic (including all other staff that serviced our table and at the bar), the venue amazing, kids area clean and the food deep dish delish. The staff definitely made the experience wonderful for me and my family, I will definitely be back!!