Great place to stay on a budget and if you enjoy the nightlife, go downstairs for a drink what more could you ask for

Okay for the price was the room was pretty old and cold. The restaurant was closed so it felt a bit odd staying there but it was okay for a short notice change of plans.

Lovely meals, great that they have light options.

My chips were soggyer than a dog I asked for veggies and got a salad my burger was black and tasted like coal I asked for a raspberry lemonade and tasted like my under arms

Lovely service. Nice food. Clean premises

Bed mattress is sunken in the pillow is thiner than paper there's only one Thin blanket. The WiFi keeps cutting out. 7am- 9:30 an alarm keeps beeping intermittently. For the Price I expected better Quality.

Great country hospitality and delicious, unpretentious food. Staff were friendly and welcoming. We sat in the courtyard on a lovely warm evening and our dog was welcomed as well. Highly recommended. We'll return on our next visit to Colac.

I didn't actually stay at the hotel but played in the gaming room. I requested to get some funds out & upon the ATM saying approved no funds were dispensed. This was the night of the 29th Dec, the lovely lady on duty couldn't do enough. She tried to call the technician but nothing could be done lady night. Called the hotel and was told by Paula my reports match so you will need to contact your bank. Talk about pass the buck. Never again will I be going to this establishment and will be advising family and friends. Full on robbery
gcalling the

Used the Takeaway service plenty of choice on the menu. The food always freshly cooked and a good children's menu. Always a nice greeting from the friendly staff

After approximately $5000+ spent in accommodation by the Salvation Army, many weeks of which, no receipt has been received for, Management stopped responding to their calls and emails for my final week.
This included the personal emails to the main Managers personal email, which he responded to, who just grinned and denied receiving it.
I won't mention his name, but he does swan around trying to look very important. I hope for his sake the new owners keep him on, but for the customers and consumers....?

As such, they are now refusing me service in the bar and bistro there. But rather than speak to me directly, go through one staff member who then won't speak to me directly and passes it on to another staff member.
If the weak Manager had an ounce of Management skills, he would do his job, put the payment through, not smile at me and act like things are fine then put his prejudices down through his minions.
During my stay there, my broken toilet was only fixed in the final two days, despite repeated requests, which were ignored my the Manager, it was only because the seat broke completely apart, cutting myself, that he finally resolved the issue.

I got a response, and Leslie still managed to spell my name wrong after ripping the Salavtion Army off.
I hope the new owners realise who they are leaving in control, when someone does that to a volunteer organisation...

After over $5000+ paid by the Salvation Army for my accommodation, with me being homeless, plus what I spent on meals and drink in the bistro, the fey Manager chose to treat me like garbage and not processed my last week's accommodation.
Despite the Salvos contacting him in multiple ways, including his personal email, (which he responded to, Leslie), he never processed the payment.

Below is his email, where he still can't spell my name correctly.
P.S. he has blocked me on the Facebook page, and there has been a bloke staying there for over two years, who has had to have "guests" removed after Midnight more times than I have fingers and toes...

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Hi Brendon, The Hotel provides short term accommodation for visitors and trades people coming to Colac. All transactions are processed through our Bottle shop where receipts are issued. We are not a long term accommodation provider, however we made an exception to the rule during Covid to ensure you were not homeless due to your personal issues preventing you from living at you regular place of residence in Colac. We allowed you to stay for many days beyond what was paid for to support you with the expectation you would ensure we received payment before departing. If you would like to return to the Union please pay the outstanding accommodation charges. Take Care Leslie Robinson Venue Manager

Food and service was wonderful. We had a very enjoyable time thankyou.

Great meals. Freezing cold beer. Very friendly staff. Would definitely recommend.

I had a chicken parmigiana and my husband had chicken schnitzel. They were one of the best we have had. Prices were reasonable, plus there is the choice of a half serve with some of the meals. Chippies were excellent too. Staff were absolutely lovely. Highly recommend this place.

Eating at the pub: I hadn't been here for about two years. It's changed owners or had a complete change. My mum says they got a new chef 6 months ago. What I do know is that it looks and smells much better inside. The staff were very nice and the food is much better (without having a price hike, which is impressive).It's now the best pub meal in Colac. Could only improve by having a few more choices on the menu.

For a back packers accommodation it is good, rooms are perfect for a quick getaway. Good location. Staff are bubbly and friendly, with good knowledge if the area. Friendly.

Lovely people, great steak and veggies delicious, and nice amenities like impeccably clean toilets. Very above average country pub!

Went on a Saturday night just before 8pm, they had to check that the kitchen was still open, I had satay chicken, it was boiled chicken with vegetables and rice, no satay taste, my husband had the fried chicken with chips and salad, chips were cold and think they were left overs, not
freshly cooked. Once the food
had been delivered never saw any wait staff

Both myself and my guest had a great time and enjoyed the lunch we had as well. The meals were at great prices and even have great staff at the union hotel as well. they were polite and friendly and helpful as well. plus they have a area for children to play in as well. Plus there's plenty of on street parking as well. Plus not far from the hotel is the local shops and a park with playground and a fountain. plus it's walking distance to the the colac train station as well.