Anonymous
14/11/2022
Upon visiting this pub, my partner was approached by a woman who aggressively insisted he was in her "spot", despite him having been sitting in the seat for quite a while before she even arrived. She then became completely dysregulated and verbally assaulted him with obscenities when he didn't move at her behest. She spiraled into a rage saying she is a local and gets preferential treatment, which is why that is HER spot. Ironically we live 100 m from this pub so technically we are also locals, just do not frequent the place as much as this woman (who is already showing signs of intoxication) apparently does. We also both have accents from other countries, which can sometimes cause people to think we're just visiting. I have been in the country for just over 7 years now, am a citizen, work in the medical field serving the community, pay my taxes, etc. There's no valid reason to assume we are not also locals and to be bullied based on this assumption.
So the staff get involved, as she is belligerently causing a scene and some resolution must be reached. And instead of calming her down and trying to explain that there is no reserved sign on that seat so my partner is free to sit where was available at the time of his arrival, they sided with her - explained to my partner that "locals" have spots they like to sit at and he must move (thus fully committing to her xenophobic rant), and then served her alcohol which seems quite irresponsible given her behaviour. It does seem there are some severe mental health issues at play as well, so I do have empathy for this woman; however, such discrimination and irrational behaviour shouldn't be rewarded. In the end there was nowhere else to sit and my partner had to go home. All he wanted to do in the first place was sit in the sun while calling friends in Europe over a couple of beers, and - while in the middle of a phone conversation mind you - he was attacked by this woman and the staff supported her.
It's fairly obvious, we will not be back and are quite offended by how the staff echoed this raving patron's xenophobic stance about there being preferential treatment for "locals" (which don't assume we're not just because we grew up in other countries), made my partner leave after being verbally abused by someone clearly either unhinged or completely wasted, and decided to serve her instead. Absolutely ludicrous business practice.