J Burns
28/01/2024
Beware of the removal of EFTPOS at the counter, convenience for the hotel, inconvenience for guests.
The Gateway Hotel is more than you'd expect for a town hotel restaurant. The decor is fresh and interesting. The staff were friendly and gave good service. The meals are large portion sizes and are great value. Great for larger family bookings. There are kids facilities and disabled access.
Minus 2 stars! A recent visit was disappointing with introduction of QR code scanning for menus and ordering (no cash) at the table. While you can still order at the counter, this has made the experience impersonal, leaving customers to stare at their phones with no personal interaction with staff. This attempted cost saver may loose customers and lower their reputation.
November 2023 update - 1 less star - disappointed again with the refusal to serve an 18 year old (with i.d.) and his date because she was 16. In a town with very few decent restaurants and fewer open on some days like Tuesday night, kids can't even go on a date. I'll go somewhere else to eat now.