k_sydney2004
18/09/2022
Always been a big fan of Corner Pub and Liverpool Hotel since I moved to South-West back in 2014. Unfortunately I'm not as regular as I used to be due to family and work life. I visited yesterday (Saturday), 17 September 2022 between 6pm to 7:15pm; after 4-5 weeks and had an disappointing experience with the attitude of the bar lady at the Corner Pub. I sensed that the bar lady saw me walking towards the bar from the pokies room, while she was cleaning there. After waiting longer than usual for someone to serve me at the bar after one drink and loosing some money in the pokies I decided to leave corner pub and go next door to Liverpool Hotel. However when I was about to leave Corner Pub, the lady came back after finishing her cleaning in the pokies room. She asked me for a drink to which I said "No, that's ok I'll leave as I was waiting for a while." Coming from a 15yrs of hospitality background that was ended by (COVID) redundancy, I know a bit about acceptable customer service. I'm sure a customer at least have a right to have a little winge about poor customer service and tardiness; without being rude, eventhough they may not be always right. You cannot just be stereotypical about all customers in customer service.The main reason I wanted to leave Corner Pub was that I knew it was going to be a slow service as she was on her own and seemed busy and I had to have three drinks pretty quick and go home so my wife doesn't get upset with me for me being late. However the reply I got from the lady was so blunt as she labelled me as being rude for my comment. "You don't need to be rude!", was exactly what she said. First thing that came in my mind was, "how was that for an attitude?!" At no point I was aggressive or rude to her and just had my first alcoholic beverage of the day. I was just disappointed, in a rush, did not want to drink at that bar anymore and leave. Then not so much to my surprise she quickly followed me all the way to the Liverpool Hotel bar through the mid passage at the back; leaving her own bar unattended, which I knew she most probably would, as I could sense the grudge on her face when I left the Corner Pub. When I approached Liverpool Hotel bar the bar lady there was busy cleaning tables and hadn't seen me yet, which was understandable. But to my biggest surprise and confusion the same lady from the Corner Pub who chased me all the way called out the lady from Liverpool Hotel to come behind the bar and serve me. Nice! So that's how I got my second beer. I watched TV and finished my beer peacefully, then I went back to the bar for my third and last round, yet worried that I might have been dobbed in. Again not so much to my surprise, no one appeared at the bar to serve me for a while. Then I went to toilet and decided to leave roughly around a minute after. While leaving I noticed the bar lady at Liverpool Hotel staring at me, while pouring beer for other two customers. Well at least she was back at the bar on time for other customers!