Guo Vukeni
06/05/2026
I recently visited South Sports club to inquire about booking a room for an event, and unfortunately, my experience was quite disappointing due to the level of service I received.
When I arrived at reception, I was not properly acknowledged. Instead of being politely informed that there would be a short wait, I was left standing there for around 15 minutes while the receptionist continued working on the computer, signing club membership application for a lady who arrived after me. When she eventually addressed me, she simply told me to go and check the room.
After viewing the room and returning to the reception desk, the same staff member was no longer there. I approached another staff member for help, only to be directed back to Cheryl. It turned out she had moved to the bar area to serve customers without informing me, which resulted in another 10-minute wait.
When I finally spoke with her, her body language and facial expressions made it clear that she was uninterested in assisting me. She appeared distracted and kept trying to attend to other tasks during our interaction. When I asked if I could book the room, her response was abrupt she simply said it was booked and walked away, without offering any alternative dates or solutions.
Overall, the lack of communication, professionalism, and basic customer service made what should have been a straightforward booking process frustrating and unwelcoming. I hope the management can address these issues to ensure a better experience for future customers.