Elizabeth
18/08/2023
Avoid this place! I recently went to the Carlton hotel for dinner with two friends. They both ate the same meal, and both got food poisoning the next day. They reflected that the salad wasn't fresh and thought the bean sprouts were likely the culprit. When I reported it to the operations manager, Joshua Green, his response was very unprofessional. He literally said "From a business perspective we can't offer refunds to all the people who report food poisoning" which of course begs the obvious question: Is it a common occurrence for people to report food poisoning to him?! He then proceeded to make the laughable suggestion that bean sprouts can cause indigestion that mimics infectious gastroenteritis but actually isn't. He added other nonsense comments, such as that the reason raw bean sprouts are unadvisable in pregnancy is because they cause indigestion, not because of risk of bacterial contamination. Instead of offering a sincere apology (which is the only logical response to a complaint like this), he questioned the validity of what I was saying and responded in an aggressive and defensive manner. At the end of the phone call (after he'd wasted my time) he said that instead of speaking with me he needs to speak with my friends who had the food poisoning. I spoke with my friends afterwards and we decided that it was not worth them calling him because this guy was clearly not at all interested in taking our feedback seriously or responding to it appropriately. And to be honest, I wanted to save them the frustration of trying to have a respectful and productive conversation with him. This has definitely been the worst customer experience I have ever had. I have shared this experience with my family and friends who often go to the Carlton pub. None of us will be going there anymore. If you're looking for a good pub in the area, I suggest going to the Allawah Hotel, which has great food and is managed professionally.