Julie Young
09/07/2023
Arrived at our check in time only to be told our room (family suite) wasn't ready, come back in 30 minutes. We did, got the key and went to unpack the car. Met by cleaning staff who were abrupt and said room still wasn't ready. Again come back in half an hour. When we finally got into the room, the carpet was wet (it had been mopped!) And parts were still wet at 10pm. The facilities in the room were old, especially the bathroom, with exposed pipes and dodgy grouting. Kitchenette only had spoons and knives, no forks. There was only one remote for two totally different TVs, both mounted high on the wall. TV in main room only had 5 channels. The internet didn't work and when this was followed up at reception, was given the staff password. This internet kept repeatedly dropping out and needed reconnecting after each page was loaded, even at 4am. While this was a room with the ability to sleep 8, for the cost of $230, it was a total rip off. Do not recommend for anyone to stay here. There was also no information book located in the room, which made the need to contact reception multiple times. External lights did not work at night, dangerous to leave upstairs without phone torch.