L F
10/07/2023
I recently visited the Racecourse Hotel in Werribee for lunch and had a mixed experience. While there were some positive aspects, there were also areas that could use improvement. The restaurant lacked clear instructions on where to wait and be seated, which led to confusion upon arrival. Moreover, the waitresses I encountered were not very pleasant and seemed unwelcoming.
One particular incident stood out when I simply took a menu and sat down, only to be reprimanded by a waitress who went on about the waiter's station and how menus shouldn't be taken without permission. This seemed unnecessary and left a negative impression. I also witnessed another customer being scolded for simply looking at the menu.
On a positive note, the gentleman behind the bar provided excellent service and was the highlight of my visit. His friendliness and professionalism were commendable, and he made the overall experience more enjoyable.
In order to enhance customer satisfaction, it would be beneficial for the Racecourse Hotel to clearly communicate their seating procedures and ensure that all staff members exhibit good manners. A more welcoming and accommodating atmosphere would greatly contribute to the overall dining experience.
Overall, my visit to the Racecourse Hotel in Werribee had its ups and downs. While the bar service was exceptional, the unfriendly waitresses and lack of clear instructions on seating left a negative impression. I hope that the restaurant takes these aspects into consideration and works towards improving their customer service in the future.