Alicia Busk
31/08/2024
Staying on the coast for the weekend so decided to pop down here for dinner. 10 of us. I ordered a $46 steak. The first one that came out was over cooked, yet the outside was almost grey, like it had been in an oven not the grill. Debated whether to take it back and ask for a remake, if it was a $20 steak I would have ate it, but almost $50, I want to enjoy it. The remake was even worse!! It was blue, terrible!! The waitress I returned the steak to was rude and dismissive. A manager then came to the table and she was lovely!! We had a chat, I explained the situation, that I am a chef myself and hospitality manager, that I understand how kitchens work and that mistakes get made, but when doing a remake, that remake should be perfection!! She refunded my money, got us some free drinks and of course offered me a free meal. Whilst the food was disappointing and some service was disgraceful, the female manager tonight was amazing, polite and understanding!!! Won't be returning anytime soon though but huge shout out to this manager, wish I had grabbed her name!!!