Michael Hanley
15/06/2023
Quite a poor experience - besides the fact that I've had issues ordering off the app which doesn't happen as often as other ALH owned taverns, you then have to line up in the bar area to order (unlike other taverns where they have separate tills serving drinks vs food in order to speed things along), and the fact you have people asking to register their car number plates as per their new requirements just to be able to park on site, slows things down even more.
Simply ordered 2 dishes, Graziers Rump 250g, and a Chicken Parmi. No mention of the long wait ahead to get our food as apparently there was a function with 80ppl despite the tavern being quite dead inside/outside.
About 20min waiting went by and, nothing, so my wife goes up and asks at the bar, and gets informed shouldn't be much too longer as there's a function, another 20min elapses and I go up this time only for the food to be finally served with just a stale apology.
As per the attached photo, the steak looked burnt and more than well done vs the original medium rare I asked for & the vegetables were dry.
If we weren't that hungry and had more time I would've asked for a refund but it would be appreciated if you could tell people when they're ordering that there might be a long wait ahead as I'm sure like us, a percentage of their clientele come from needing to be at the hospital across the road.
Last time we ever visit here - will gladly stick to Coomera or Oxenford Tavern from now on.