daniela odin
07/08/2023
I made the booking last minute as I had to take one of my students, a minor, out of the homestay that she was placed at on the northern beaches. We arrived there just after 8.30pm and I explained how tired we were when I was doing the check in. At exactly 7am the next morning, we were woken up with a lot of noise and there were builders everywhere on the roof, doing some renovation / work on the roof. I recorded the noise and asked the reception if they could ask them to stop but apparently, they couldn't do anything. I was very upset about this incident as they should have informed the guests prior to them finalizing their booking so it should be a conscious decision to stay there or not. They charged the amount as a normal price and did not even offer a discount, even after my numerous compalints. The lady at the reception was kind and told me she spoke to her manager, who was going to give me a call back. He never did. I called again and was told the same thing. I never received any message or any return from them. Therefore, I will never recommend or stay there again.