Phalika Cheang
13/12/2022
The WORST GOLF CLUB I've ever dealt with! Their no walk-ins and pre-pay only policy is extremely inflexible. I pre-paid for a mixed pennants practice game which didn't eventuate because they closed the course due to heavy rain. They reluctantly offered a credit which I took up yesterday. We just started our round and the massive storm cell came through with lightning and drenching fairways and greens. We couldn't even finished the 1st hole. They stopped play as there was lightning around. We decided to call it quits as there was more storm warning.
Went back to the pro shop with the reasonable hope that we can have a credit and come back to play on a better day. The pro shop guy was rather rude and said sorry no refund no credit the course isn't closed yet you can wait around until the storm moves on. We are visitors from an hour away, were already soaked, and didn't want to play in such horrid conditions. We asked if we can at least get our cart fee $50 back as we couldn't even finish the 1st hole, we only hit 3 shots. The pro shop guy just said 'no, tough luck, we don't give any refund. Once you've paid you're done whether you play or not'. Most decent golf courses would at least offer a credit to come back another day. We wouldn't mind if we actually got to play a few holes, but only hitting 3 shots, that's beyond ridiculous. It appears that Muirfield is in the business of taking your money and not providing the service. I have heard some bad things about them but this just tops it. It was my first time trying the course. I would have liked to play more than 3 shots. I've golfed all around the world and organised many social golfing groups, unfortunately Muirfield will never be on my list of recommendations. It is extremely disappointing but I hope that they will enjoy my $150 donation as that will be the only money they will ever get from me. ???