Amber Mason
29/06/2024
I ordered the Salmon Steak with "Hollandaise" Sauce and sweet potato fries. The salmon was over cooked, dry, honestly just overall wrong. The "Hollandaise" was a ~almost fist sized~ lump on top the salmon. Possibly frozen?? Honestly thought it was butter until I tasted it 🤢. Not really sure what that was, but it wasn't the Hollandaise sauce it claimed to be. The sweet potato fries were simply under done and under seasoned. A small pile of parsley next to the chips doesn't count as seasoning to me.
When I requested a refund, the waiter didn't apologise, came back to ask if the food was actually bad or I just "didn't like the taste" and got an attitude when I explained why it wasn't to my standard. I requested a refund, to which I was told I could get a voucher but if I wanted the refund the chef would need to speak with me, to which I agreed as I won't be going back here. This was 10+ minutes after initially complaining. I waited a further 10 minutes for the chef to not arrive, and I left. Lucky them, I didn't get a refund because their chef was just too busy.