Jessie Bellerby
02/04/2023
I'm not often someone to leave negative reviews however wanted to pass on some feedback after our weekend spent at Morwell Hotel. All was going really well until last night when our large group of approx 30 people (who had also booked the majority of the accommodation) sat down to have dinner. We were approx an hour or so into our dinner booking when one person from our group was understandably asked to leave due to bringing in his own drinks. I understand this policy completely. I was however, and still am extremely disappointed that every other person within our group was punished and "cut off" an hour and half (if that) into our dinner booking. The majority of us had only had one or two drinks, and if it was due to RSA then our group were completely discriminated against. In the sports bar the previous evening other patrons not from our group should have been cut off who were screaming, slurring, falling all over the place and yet still being served. One member from our group was also served his one drink which had a broken bottle top which cut his lip and no apology or compensation was offered. Our entire group were cut off within one hour of arriving for our dinner booking meaning most of us couldn't even have a drink with our dinner. This was also after our group had spent (I could only assume based on my own costs for food and accommodation) a total of at least $8,000 at the establishment within two days. I feel that the people in management were completely unfair and unprofessional, and that further consideration should have been given being that 99% of our group respected rules and guidelines. I'm sure that management aren't likely to care enough to rethink their choices and how this affected the entire experience for our group, but perhaps this feedback could be used to improve your personal and communication skills and improve level of respect you give to paying customers who have done nothing wrong. Given that Morwell is a small community I would think you would rely on large groups travelling to help support your establishments, and I for one know I will never visit again based on the discrimination and unfair treatment experienced this weekend.