July O. S.
14/06/2021
Terrible customer service!
I went there with my partner yesterday (Sunday). We got there at 11:20pm, planning to have a beer and go home. The woman who was at the bar told us "first and last drink as we are closing soon".
All right. Then, at 11:35pm, the security guard (who should be at the door, but instead was walking inside of the almost empty pub), passed by us and said we had 10min to finish and go. I asked him what time the pub closed, and he basically ignored me. The guy who was at the bar, said the they close at 12am. On Google it also says 12am!
Anyways, when it was 11:45pm, the security guard came to ask us if we had finished - in a non-friendly way. I asked him what time it closes and mentioned that the waiter said 12am and it was on Google too. He said that 12am was the time the guy finishes but the pub closes at 11:45pm. Then he started turning off the TVs at the pub (when he was supposed to be at the door).
I stated I'd complain about it. Terrible way to finish our night. We left and the group who was there stayed.
Totally understand that people working there maybe want to go home earlier... But it's not nice to treat customers like that. We're not gonna go back and will spread the word.
PS: Also suggest you guys change your closure time on Google and on your website to 11:45pm and say no drinks after 11:25pm, otherwise it can be considered misleading/false advertising and I could perfectly report it to Fair Trading.
No wonder it's always empty!