Whole sad disappointing affair, Couldn't find booking on arrival even after confirming two days prior
Then the booked rooms and original booked price couldn't be found and a inflated rated was charged rate being called bed & breakfast but didn't not get breakfast, staff far from helpful
No assistance offered or given calling reception for help went unanswered A lady at the concierge was the only person when we were looking for help who came to our assistance to get our bags all the way around the long trip to our room
A terrible experience considering we are Territorians and not even offered a 'territorian rate' and considering we have regular visitors to the Territory we certainly won't be recommending this hotel. Stay certainly far far from a five star.??'?