Travis Nicholson
30/06/2024
Have been here many times over the years - but I must say this time was the worst.
Arrived without a booking and waited at the front - where there was no less than 2-3 signs that said "Please wait to be seated". After a minute or 2 of waiting, we caught sight of what appeared to be a manager walking around who greeted us with a "have you got a booking?" No pleasantries or at least a hello.
Asked for a table of 4 and asked if we could sit outside. The response was "oh you can but we'll probably forget you're out there" so we found a table inside.
I understand that everything is done via QR code these days - but we weren't offered a menu but people seated after us were.
Was not a particularly busy time - but service basics were severely lacking.
Service was relatively prompt after ordering - however, to be seated was quite slow. I sighted at least 4 parties of people waiting for longer than 5 minutes to be seated and of that 4, 2 of them walked out.
Steak was asked to be done medium well, received medium rare, chicken parmas were of good size but dry and made with processed shredded ham.
Wait service on the otherhand was pretty good. Cannot fault!
Overall, disappointed with this visit based mainly on the lack of service to begin with. Not expecting the Ritz - its Kirwan after all. But just some basic level of customer service would not have gone astray. I have never felt so unwelcomed in an establishment before and I will not be rushing back anytime soon.